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TERMS & CONDITIONS

So Cosy Ltd registered in England and Wales under Company number 7826819 and our registered office is at So Cosy Ltd, 141 Lonsdale road, Stevenage, Hertfordshire, SG1 5DF. Our VAT registration number is 131848024.

PAYMENT

There are four safe and easy ways to order:
1. By credit or debit card via our website
2. Paypal
3. By credit or debit card via telephone
4. By personal or bankers cheque, made payable to So Cosy Ltd and posted to:
So Cosy Ltd, 141 Lonsdale road, Stevenage, Hertfordshire, SG1 5DF

We accept payment by Visa, MasterCard, Delta & Switch.

Please note:
All online transactions are subject to validation checks by the card issuer and processed using a secure server. None of the purchaser's card details are retained by us but are forwarded directly to the processing bank as you make your purchase. Payment may only be made in pounds sterling (GBP£)

DELIVERY & RETURNS

STANDARD UK DELIVERY

All our deliveries are made by Royal Mail or Special courier and require a signature. Our price includes FREE postage and packaging.

At present we are only able to despatch orders to the UK mainland (including Scottish Highlands and Islands, Northern Ireland, Isle of Man, Isle of Scilly, Isle of Wight)

For overseas orders, please contact us.

HASSLE FREE RETURNS

As goods are normally dispatched within 3-5 working days you are unable to cancel an order once placed but if for any reason you are not 100% pleased, we are always happy to exchange or refund any full price item. Your goods should be returned to us in perfect condition, in the original packaging along with your proof of purchase and within 14 days of receipt. Please contact us before returning goods.

Please note:
P&P charges are non-refundable and you will be responsible for the items until they are returned and signed for by us. We suggest you use the Royal Mail Recorded Delivery service to return any items. Goods must be undamaged, unused, and in their original packaging

ACCEPTANCE OF YOUR ORDER

Goods are charged at the price shown on the product pages, on the date the customer places the order, and are subject to confirmation of the order. Prices are correct at the time of publication. If items that you order are out of stock, subject to a delay or to a change in price from that shown on your order, we will try to contact you at the email address or phone number you provide when placing the order. If we cannot contact you or receive no response, we will continue to process the remaining items on your order. We will not supply a substitute item without your express authority.