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Delivery & Returns

ORDER DATES FOR CHRISTMAS DELIVERY

USA & Rest of World | Monday 9th December
Mainland Europe | Sunday 15th December
UK Standard Shipping | Thursday 19th December 12pm
UK Express Shipping | Friday 20th December 12pm
(N.Ireland & Scottish Highlands must order by Tuesday 17th December)

UNITED KINGDOM

Royal Mail 2nd class up to 500g £3.50 3-5 working days
Royal Mail 2nd class up to 1kg £4.50 3-5 working days
Parcel Force any parcel £6.90 Next day delivery
Please note, with Parcel Force next day delivery. Those orders placed after 12pm on a Friday and over the weekend will be despatched Monday and delivered Tuesday.
FREE delivery on orders over £150

EUROPE

Royal Mail International Standard up to 500g £6.90 5-7 working days
Royal Mail International Standard up to 1kg £9.50 5-7 working days
Parcel Force up to 500g £12.00 2-3 working days
Parcel Force any other parcel £16.50 2-3 working days
FREE delivery on orders over £200

INTERNATIONAL DELIVERY

Royal Mail Tracked & Signed up to 500g £24.00 5-10 working days
Royal Mail Tracked & Signed up to 1kg £28.90 5-10 working days
Royal Mail Tracked & Signed up to 2kg £32.90 5-10 working days
DHL up to 500g £34.50 2 days service
DHL up to 1kg £39.80 2 days service
DHL up to 2kg £47.90 2 days service
FREE delivery on orders over £300

CUSTOMS AND DUTIES

Please note that recipients outside the EU will be responsible for any import duties, clearance fees or brokerage fees including any other additional charges. We operate on a DDU (Delivered Duty Unpaid) basis. Sometimes goods may be subject to delays, due to customs or weather. The customer is responsible for providing any information required by customs to ensure the goods are cleared.
We recommend you contact us or your local customs authority to determine a landed cost price prior to purchase.

Cancellation policy and hassle free returns

As goods are normally dispatched within 3-5 working days you are unable to cancel an order once placed but if for any reason you are not 100% pleased, we are always happy to exchange or refund any full price item. Please note Special Offer items can only be exchanged, not refunded. Your goods should be returned to us in perfect condition, in the original packaging along with your proof of purchase and within 14 days of receipt. Please contact us before returning goods.

We want you, your family and your friends to love the gifts they receive this Christmas. Therefore we are happy to extend our 14 day returns policy over the festive period.
Any purchases made between 16th November 2019 and 23rd December 2019 can be returned until 5th January 2020 as long as accompanied by the original receipt. For purchases made on or after 24th December 2019 the standard 14 day policy applies.

Please note:
P&P charges are non-refundable and you will be responsible for the items until they are returned and signed for by us. We suggest you use the Royal Mail Recorded Delivery service to return any items. Goods must be undamaged, unused, and in their original packaging

Acceptance of your order

Goods are charged at the price shown on the product pages, on the date the customer places the order, and are subject to confirmation of the order. Prices are correct at the time of publication. If items that you order are out of stock, subject to a delay or to a change in price from that shown on your order, we will try to contact you at the email address or phone number you provide when placing the order. If we cannot contact you or receive no response, we will continue to process the remaining items on your order. We will not supply a substitute item without your express authority.

By placing an order with us you are agreeing to our Terms and Conditions.