Delivery & Returns

United Kingdom

Royal Mail 2nd classup to 500g£4.003-5 working days
Royal Mail 2nd classup to 1kg£5.503-5 working days
Parcel Forceany parcel£7.502-3 working days
FREE delivery on orders over £150

Europe

Royal Mail International Standardup to 500g£9.005-7 working days
Royal Mail International Standardup to 1kg£13.005-7 working days
Parcel Forceup to 500g£13.002-3 working days
Parcel Forceany other parcel£17.502-3 working days
FREE delivery on orders over £200

International Delivery

Royal Mail Tracked & Signedup to 500g£24.005-10 working days
Royal Mail Tracked & Signedup to 1kg£28.905-10 working days
Royal Mail Tracked & Signedup to 2kg£32.905-10 working days
DHLup to 500g£34.502 days service
DHLup to 1kg£39.802 days service
DHLup to 2kg£47.902 days service
DHLover 2kg£58.902 days service
FREE delivery on orders over £300

Customs and Duties

Please note that recipients outside the EU will be responsible for any import duties, clearance fees or brokerage fees including any other additional charges. We operate on a DDU (Delivered Duty Unpaid) basis. Sometimes goods may be subject to delays, due to customs or weather. The customer is responsible for providing any information required by customs to ensure the goods are cleared.
We recommend you contact us or your local customs authority to determine a landed cost price prior to purchase.

Cancellation Policy and Hassle Free Returns

Please contact us before returning goods.

Please return your item unused and in original condition (including all labels and tags intact) with proof of purchase within 14 days, and we’ll give you an exchange or refund as long as your returned product meets our terms and conditions. Where you return an item purchased at event or online your refund will be issued by original payment method or by bank transfer in currency you paid.

P&P charges are non-refundable and you will be responsible for the items until they are returned and signed for by us. We suggest you use the Royal Mail Recorded Delivery service to return any items.

Please check it carefully for any wrong, faulty or missing products. Any faulty items must be flagged immediately to our attention and returned to us within 14 working days. Returned items will either be exchanged or a credit note will be issued included P&P.

Where you return faulty, damaged item you must do that in 14 days of purchase.

Goods are must be returned to:

Access Self Storage|So Cosy Ltd
20 Gunnels Wood Road
Stevenage
SG1 2GR
Hertfordshire

Acceptance of Your Order

Goods are charged at the price shown on the product pages, on the date the customer places the order, and are subject to confirmation of the order. Prices are correct at the time of publication. If items that you order are out of stock, subject to a delay or to a change in price from that shown on your order, we will try to contact you at the email address or phone number you provide when placing the order. If we cannot contact you or receive no response, we will continue to process the remaining items on your order. We will not supply a substitute item without your express authority.

By placing an order with us you are agreeing to our Terms and Conditions.